Coronavirus: most asked questions

At the airport and on board

Preparing for your trip is more important than ever. We’re here to guide you through your journey so you can travel with confidence.

Prepare your trip: face masks mandatory

Until further notice, you’re required to wear a face mask from the first boarding call until you have left the aircraft to prevent the further spread of the virus. Without one, we cannot allow you to board. We strongly advise you to wear a face mask at the rest of the airport as well.

Requirements

A suitable face mask should fit snugly against the side of your face and cover the nose, mouth and chin and should consist of at least 2 layers of tightly woven fabric, such as cotton or linen.

If the face mask gets moist or dirty, you need to change to a new one. You must wear a new face mask every 3 hours. Make sure to bring enough masks with you to last the entire journey.

At some destinations, the local authorities have different requirements for face masks. If you are flying with KLM, you will receive an informative e-mail in the week before departure with the details about the measures at your destination.

Wearing a face mask

When putting on your mask, make sure to cover your nose, mouth and chin. Use the loops or ties to remove your mask and do not touch the mask itself. Wash your hands with water and soap or use disinfectant hand gel immediately. Make sure to also do this before eating, drinking and after making use of the toilet.

Exceptions

Passengers up to 10 years old don’t have to wear a face mask.

If you can’t wear a face mask because of medical reasons you need to have: - A signed and stamped medical certificate from your physician. You can download the certificate here, print it and ask your physician to sign and stamp it. You need to bring this certificate with you on your trip. - A negative corona PCR test result. The test has to be taken within 72 hours before departure and you must bring along a hard copy of this test result. If your return flight is within 72 hours of the first PCR test, you don’t need to take a new test. One test is enough. If your return flight is after 72 hours, you do need to take another PCR test at your destination. You will need to show the original paper copies of both documents during check-in, boarding and also on board. If you can’t provide both documents, we cannot allow you to board.

If you are medically exempted from wearing a face mask and you have the above-mentioned documents, please report this to one of our KLM agents at the airport.

Face masks at the airport

At some destinations, wearing masks is required in public areas, including the airport. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask everywhere. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport.

Eating and drinking

You can temporarily remove your mask while eating or drinking. Make sure to follow the instructions on how to remove and put on your mask. Store your mask in a clean space (e.g. in the original packaging or in a clean plastic bag). You’re not allowed to slide your mask under your chin or put it on your head.

Before your trip

Health requirements and additional documents

We advise you to check the health requirements (e.g. wearing a face mask) and additional entry documentation of the country you’re travelling to on their government’s website. Some countries won’t let you enter without the proper additional documents related to the outbreak of the coronavirus. Make sure to check the requirements shortly before your trip.

Check the requirements for your trip

Coronavirus tests

Some destinations require you to undergo a COVID-19 PCR test before your departure. Please check whether you need to get tested based on your destination. At KLM Health Services, you can make an appointment to get tested. You can also contact your local healthcare provider for a PCR test. Always check the website of your destinations local government to read the exact conditions of the PCR test.

Health screening at Amsterdam Airport Schiphol

All passengers travelling from, to or via Schiphol Airport are required by the Dutch government to fill out a health declaration. You will fill out this declaration automatically during check-in and you don’t need to bring a paper copy of the health declaration.

Latest flight information

You can check your flight status in the tracker or in My Trip. Please make sure to do this regularly, as all flights are subject to change and push messages might be sent with a delay because of the high volumes. 

At the airport

When to arrive at the airport

Due to the health measures and the fact that more passengers are travelling again, we recommend that you arrive at the airport at least 2 hours prior to departure of your European flight. Have an intercontinental flight? In that case we recommend you arrive at least 3 hours prior to departure.

I have a transfer at Amsterdam Schiphol Airport, what do I need to prepare?

We strongly recommend reviewing the latest entry requirements of the destination you’re travelling to. Local immigration authorities can provide you with more information. They will also be able to tell you whether the measures they’ve taken apply to your situation. Check the requirements for your trip If you have a connecting flight from a partner airline, please check their guidelines and requirements.

Health measures at the airport

Hygiene and social distancing measures are taken to ensure your safety. When you arrive at the airport, please make sure you follow instructions given to you by airport staff. We’ve added floor marks, signs and transparent screens to make sure there’s enough distance. We regularly clean and disinfect all desks and self-service kiosks. If you’re bringing someone with you to say goodbye, we recommend you do so outside instead of in the departure halls.

Watch our video to see the health measures we’ve taken

Lounges at Amsterdam Airport Schiphol

The Schengen KLM Crown Lounge is opened from 06:00 until 18:00. When this lounge is closed, you’re welcome to go to the Non-Schengen KLM Crown Lounge instead, which is opened from 07:00 until 21:00. This lounge is located between the E and F pier at Schiphol Airport. Show your travel documents at the documentation check to enter the Non-Schengen area.

You can still grab something to eat or drink at our catering facilities, which have been adapted to provide you with a safe service. The Blue bar and restaurant remain closed.

Lounges at other airports

As a result of prevention measures all over the world, other lounges might have changed opening hours. Please check the latest status of your lounge at the airport.

Before you board

Temperature measures and health checks

At some airports, your health might be checked during check-in, boarding or on arrival. You could also receive a questionnaire, for example. This varies per country and airport.

Check the requirements for your trip

Boarding process

For the most part, we’re resuming the regular boarding process. This means that we first invite our Business Class and SkyPriority passengers to embark the aircraft.

At many airports, we use zone boarding. If this is the case, you can find your zone on your boarding pass; the zone depends on your travel class, fare type and frequent flyer level. Passengers in zone 1 are the first to board, followed by zones 2 through 5.

As always, passengers with reduced mobility and families with babies under the age of 2 can pre-board.

Sometimes, a bus will bring you from the gate to the aircraft at Amsterdam Airport Schiphol. We aim to let no more than 40 passengers on each bus, when possible.

Please be aware that you have to wear a face mask from the first boarding call. Without one, you won’t be allowed to board. We also advise you to keep your distance from others (1.5 metres).

On board

Disinfecting the aircraft

Good hygiene is and has always been our priority. We’ve taken extra measures when it comes to the cleaning and maintenance of our aircraft before you embark. Every day, our aircraft are thoroughly cleaned with approved disinfectants. During the flight, the air in our aircraft is continually renewed with fresh air drawn in from outside. Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters which capture 99,99% of viruses and bacteria, including coronaviruses.

Catering

The catering might be different from what you’re used to from us.

On European flights, you’ll receive a box containing a sandwich in Economy Class. On short flights (less than 1 hour) we will offer cake as a snack. In Business Class, you’ll receive a box created by Dutch designer Marcel Wanders with breakfast, lunch or dinner. On short flights, we will serve you a bottle of water and a cinnamon roll.

On intercontinental flights, you’ll receive a bottle of mineral water, followed by a hot meal (no choice), a salad and a desert in Economy Class. We will also hand out a bag containing snacks and drinks. In Business Class, we serve a drink, followed by a tray designed by Marcel Wanders, with a choice in starters, hot meals, salad, and desert. The second serving consists of a hot meal (no choice) or breakfast. On short flights, we offer 1 breakfast option (no choice).

On all flights, we serve soft drinks, wine and beer at mealtime. After every meal, we will offer you coffee and tea.

Unfortunately, it’s not possible to order a special meal right now.

Extra measures during the flight

Following the general guidelines about social distancing, we aim to maximise space between passengers by keeping seats empty when possible. However, because of an increasing number of travellers, passengers might be seated next to each other. Our main goal, however, is to offer you and our crew a safe flight, that's why we have taken several hygiene and safety measures.

On intercontinental flights, pillows are available on request in Economy Class.

Our aircraft are equipped with so-called coronakits, in case a passenger unexpectedly shows any signs of illness during the flight. These kits contain Personal Protective Equipment (PPE) for passengers and our staff to limit the risk of an infection on board.